We offer eco-safe house cleaning, maid services, and office cleaning services. This includes maintenance cleaning, deep cleaning, move-out/in cleaning, and post-construction fully finished/light-dust new construction/remodel cleaning.
We do not clean anything exterior, nor do we go above a one-step step-stool (no cleaning anything over 7ft). We do not offer bio-hazard/death/toxic clean clean up services (we do not clean human/pet waste) nor do we offer post-construction/remodel new construction clean up services while your contractors are still working in the home (IE make sure they are done before you schedule our final cleaning). These services require specific training and operate under specific regulations. If you are not sure if the service you are looking for falls into the services we provide, give us a call.
We services ALL of Seattle and the following additional areas: Mercer Island, Bellevue, Kirkland, Redmond (we service some of Redmond but not all), Bothell, Shoreline Kenmore, Edmonds, Lynnwood, Burien, Seatac
Please fill out our contact form so that we can give you a quick and easy quote. We do need more information about the specific home or office in order to give a quote and a price.
We are 100% locally owned and operated since 2008 and we are located in Seattle. When we say “100% local” this means that we’re NOT franchised; it means that our revenue stays here in the Seattle area. It means that our owners live here in Seattle as well.
We are not the same company as Susan's and we have never had any association with Susan's Green Cleaning. Susan's Green Cleaning was actually fined over a quarter of a million dollars in 2021 when the City of Seattle discovered that the company was failing to pay their employees for hours worked or paying for breaks, etc. Read more here. Susan also has multiple other websites offering cleaning services, which do not indicate that they are all her company; some of these include, "seattlegreencleaningfairy.com" and "moveoutseattle.com"
First of all, you are hiring a company - not an individual person. Our company is licensed and bonded and insured. Also, all of our staff members are over-the-table employees and have been meticulously chosen by our company. All of our employees:
Aside from these legal precautions, we also hire Cleaners that we find to be kind, easy to communicate with and genuine.
Please try to have dishes out of the sink/off the counters and remove clutter from the areas to be cleaned. We ask that you do this so that we can devote as much time as possible to cleaning your home or business.
If you have signed up for the Move-out/Move-in cleaning service (and you would like the interior of your freezer cleaned), please be sure that your freezer has been in de-frost mode for at least 24 hours before your scheduled service. Also, if you have signed up for the Move-out/Move-in cleaning service (and you would like the interior of your oven cleaned), please note that there is currently not a natural oven cleaning product on the market. You will need to turn on the self-clean feature at least 24 hours before your scheduled service. If your oven is self cleaning, we can utilize this feature for you, however, and wipe the interior out. Please let us know if you would like for us to wipe out your oven.
Be sure you have given us accurate "how to enter" information (if you will not be home) and please review the "Cleaning Confirm & Contract" we emailed you at the time of booking.
Just what you want us to clean! WE PROVIDE ALL OF THE ECO-SAFE, FRAGRANCE-FREE CLEANING PRODUCTS. Our Green Cleaners bring all of our own, company approved, biodegradable and eco-friendly cleaning products. In fact, our Green Cleaners cannot use most products that you provide.
Please note, also, for insurance and liability reasons, our Green Cleaners cannot clean anything above 7 ft and cannot climb higher than a one-step step-stool. If you would like your Green Cleaner to use a one-step step-stool, you will need to provide this item.
Many of our clients are not home and are at work during the time that we provide service. If you will not be home, there are several options regarding how we may enter the home. Please talk to our office about options and to decide on a method for your Green Cleaner to enter your home/office (see below for some “how to enter” options).
Please note: information regarding how to enter must be confirmed through our office at least 48 hrs before your scheduled service (excluding weekends and holidays). If our Green Cleaner needs to wait to enter the home/office, wait time is billed time. We are only able to accept keys for commercial services and there will be a $50 handling fee. In such cases, you would be required to bring/pick up the key or keys to/from our office.
If you are not a commercial client, you may:
The BEST (we really do believe!) way to go is keyless. We HIGHLY recommend a keyless digital lock. It will be one of the best investments you can make, and you’ll never lock yourself out. If you do have a keyless digital lock, you can create a code just for us as well. We recommend the brand Schlage. If you want to do a lockbox, the lockbox that we suggest is the Master Lock 5400D Select Access Key Storage Box. Please be sure to update our office with the location & the code at least 24hrs (excluding weekends/holidays) prior to your next service date.
If your Green Cleaner cannot enter the home/office upon arrival, a cancellation fee will be billed. Please see below for our cancellation policy.
So that your Green Cleaner can focus on cleaning your home or office, please direct billing, service program requests/updates, and questions and requests directly to our office.
Your Green Cleaner is not authorized to make changes to your service file (the information emailed to you prior to your Green Cleaner’s arrival), so please direct these changes and updates directly to our office.
Please note that we do require at least 48hrs from the start of your arrival window (excluding weekends and holidays) to make changes to your service program, such as update your entry information. We need this time to insure that there is enough time to update your file and your Green Cleaner with the new information.
IF YOU NEED TO RESCHEDULE OR CANCEL, our office requires at least 72hrs notice (from the start of your arrival window) for set schedule clients, or 48hrs of notice (from the start of your arrival window) for one time service clients, to avoid a cancellation fee
When a service is canceled less than 72hrs in advance, this limits – and many times prevents – our ability to book the slot with another service. IF YOU NEED TO RESCHEDULE OR CANCEL, our office requires at least 72hrs notice (from the start of your arrival window) for set schedule clients, or 48hrs of notice (from the start of your arrival window) for one time service clients, to avoid a cancellation fee.
Services canceled within a 24-72hr time-frame will be billed a $50 cancellation fee. Upon-arrival cancellations and cancellations of within 24hrs will be billed at the full cost of service. We do understand that natural disasters do sometimes occur and we can honor emergency situations with prompt documentation.
Keep in mind: we still pay our Green Cleaners (and we cannot re-book the slot) when they arrive to your home and we get locked out or you sent us home and/or when you cancel within 24hrs. Therefore, under 24hrs cancel is billed at full cost.
Late payments incur a $25 fee per 10 days past due and will be turned over to collections after 45 days. At 90 days past due, you will be reported to credit reporting agencies and this will impact your credit score. Please note: once a bill is past due, and is turned over to collections, we are unable to reverse this action. Please communicate with us if you are having problems getting your bill up to date.
We cannot offer arrival windows that are under 3 hours long. Please remember, other larger professional cleaning services (such as Merry Maids and the Maid Brigade) offer a start time of between 9a-5pm (that means they don’t give a start time at all!). Our morning start time is between 8-11am and our afternoon start time is between 11-2pm. We have over 9000 clients in Seattle and over 40 Green Cleaners. We also service multiple clients each day (and battle Seattle traffic like true warriors!), so we need to have some flexibility in when our Green Cleaners arrive. If you won’t be home when your cleaner arrives, please see above under "How will my Green Cleaner get in if I will not be home?"
We love pets. However, if you have a dog (or dogs), unless you will be home, and/or unless your pet is completely comfortable with strangers, please try to have your dog out of the area that our Green Cleaners will clean. For safety reasons, (unless you will be home and/or unless your pet is completely comfortable with strangers AND DOES NOT NIP OR BITE) we ask that Fido be removed from the immediate cleaning areas.
We also suggest that you let us know where you store dog treats (so that we can bribe Fido if needed!).
And, please us know if your pet(s) are indoor-outdoor or indoor-only, so that we have accurate notes in your service file.
We try our best to send the same Green Cleaner to your service every visit. However, we also give our employees the flexibility to adjust their availability as needed to help meet the other needs in their lives – such as school schedules, child care, volunteer work, etc. When our Green Cleaners change their availability, that does mean we will have to assign a new Green Cleaner to the services they are no longer able to do. However, rest assured: all of our employees are just that: employees (not independent contractors). We do not guarantee the same Cleaner each visit; this just isn’t possible. However, all of our Cleaners are reliable; they are all trained, retrained and supervised by our company.
Occasionally – even on set schedule “locked in” services – certain areas of the home (which do not need a Deep Clean each visit) do need extra time to maintain and to do a deeper clean on. We want to maintain your home as best as possible while providing you with the most convenient service and the best prices. We strive to streamline our service checklists and to lock in client time/rates; however, your service time may vary every couple of months between 15-45 minutes. In such cases, we will email you and let you know what we needed the extra time for and we will send you an email invoice to be paid at the next visit.
No. Once we book your service and send out your Green Cleaner, we have already “reserved” this time for your service and you will be charged for the quoted service range given when you booked. Since we do still pay our Green Cleaners for the minimum time quoted, we do ask that you do not request to reduce your quote/service on arrival.
Payment in full is due upon completion of service.
We accept checks (make out to Green Cleaning Seattle and leave on kitchen table or counter), cash, and credit cards (+ 3.5% service fee if paying by credit card).
Full payment for service must be received immediately upon completion of service and before your Green Cleaner leaves.
Overpayments of $50 or less are applied as a tip to your Green Cleaner, so if you are unsure of your service cost, please contact our office.
If your service estimate for your initial service is $700 or more, you will be required to pay a $500 deposit at the time of booking. Services of $500 require a $200 deposit.
If you choose to mail in a check, please mail to: Green Cleaning Seattle PO Box 70 Mountlake Terrace WA 98043. Do NOT mail payments to our brick and mortar office on Aurora.
We charge by the hour and in 15 minute increments, rounded up.
When you book service with us, we will give you a quote “range” for the time that it will take to clean your home or office (for example, your service may be between 4-6hrs). If you’re signed up for set schedule services, after the end of your second set schedule service, we will “lock in” your service length so you will know your service cost going forward.
Please note: our quotes are 90% accurate; however, there are cases – usually when the actual condition of the home/location doesn’t match what was indicated when requesting the quote and/or when more services are requested from our Green Cleaners – when the quote “range” we give you will need to be increased. In such cases, we will call you and email you to let you know. Please be sure to read our condition description at the time of submitting a quote request.
Our Primary Service Area is Seattle, Shoreline, and LFP, and we have a 3 hour minimum (for initial) and 2.5 hour minimum (for set schedule) to service these areas. If you are located within our Extended Service Area, which is Mercer Island, Bellevue, Kirkland, Redmond, Bothell, Kenmore, Lynnwood, Edmonds, Burien, Seatac, a $15 per- Green Cleaner drive fee will be added to your bill and a 3 hour minimum applies to these areas.
If our Green Cleaner needs to wait to enter the home/office, wait time is charged time (please see above for instructions on how to enter).
Yes, parking fees are added to your service total IF available free parking is more than 2 blocks from your home.
The quote we give you via email or phone does not include parking fees because we are not always able to know if free parking will be available and where it is available. If free parking is not abundant in your area, but you have a suggestion on where your Green Cleaner should park, please contact our office at least 48 hrs (excluding weekends and holidays) and let us know. We will add the parking suggestion to your file, however, we cannot insure that your Green Cleaner will be able to park there (if the lot or area is already full). As well, as we all know, parking in certain parts of town is very difficult.
If you live in a challenging urban/construction/zoned/limited/garage/paid parking area where we need to look for parking, we charge (and we pay your Cleaner) for an additional 15 minutes per person per service for time spent looking for a parking spot. As well, if there are actual parking fees, that is also added to the service total.
We charge (and we pay your Cleaner) for 15 minutes per service for coordinating with concierges/leasing offices.
All parking costs collected go directly to reimburse our staff. If we can’t find free parking on our first circle of the block, we will pay for parking. Sometimes parking lots can cost up to $30. If you live downtown, you probably already realize this.
A tip is always appreciated – and goes directly to your Green Cleaner. A tip is a great way to show your Green Cleaner that you are happy with his or her work. Tips are not “rolled into” our hourly rate, so if you would like to tip your Green Cleaner, you may add the tip into your service total payment (and we will reimburse your Green Cleaner) OR you may tip your Green Cleaner directly in cash or with a check.
In the cleaning industry (unlike other service industries), it is more common to tip a flat rate as opposed to a percentage.
Here’s an example: a massage therapist or hairdresser is generally tipped between 15-20% of the service charge; whereas, a maid or mover is tipped a flat rate of $10 to $50+ per service. The range depends on the length and quality of work.
If something was missed in one of our standard cleaning service packages, and you are not satisfied with your house or office cleaning, please notify our office within 24hours of the cleaning and we will send the team back out – at our expense – to correct the problem. Please note, if you book by the hour and not up to our guidelines (IE if the service is “capped” – if the time needed to complete the service is limited and we are not allowed the time needed to complete), we do NOT guarantee the service.
We will email you a survey shortly after your first service. Please offer us your feedback when you receive it. If you have any questions, comments, or concerns, please do not hesitate to contact us. We find that great communication in the very beginning of setting up service insures a smooth set-schedule service – and is a great foundation from which we may develop our relationship.
Also, if something is broken your home by one of our Green Cleaners (we do our best to be very careful but sometimes small accidents happen), we will contact you right away and let you know. And if you send us in the replacement receipt within 30 business days, we will send you a refund check within 14 business days.
Although we rarely encounter a situation where we have to refuse service to a client, if our Green Cleaners continually feel uncomfortable working for a client and/or if the client harasses or solicits our company and/or Green Cleaners, we reserve the right to refuse service to anyone.
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